No I agree with ya. Guy's gotta make a living. But when ya tell me there's 4 hours labor to change out a fuel pump, and then ya call 1:15 later and say it's DONE, but still charge the 4 hours rate, it raises an eyebrow. I know there weren't 3 guys workin on it at once, there's barely enough room for 1 set of hands in there, let alone 3.I paid it, didn't gripe. I think a better way of goin about it would be to tell the customer "the book sez this is a 4 hour job, but we learned some tricks along the way so now we can do em in 45 minutes. We split the difference with ya and charge 2:30 labor". I feel good cause I'm gettin a better deal than the dealer would charge. He gets to make a few bucks off his learnin curve. Everyone wins. But when he's stumped on fixin the 6.0, thinks the problem MIGHT be the FICM, swaps it out with no improvement, but still expects $700 for his BEST GUESS? I don't think so. He's gettin paid to FIX things, not guess at it.
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