As cars got more complex people get afraid to work on them, this opens the door for the folks that do work on them to make more money AND increases the potential for those that do work on them to abuse the car owners. I took our van to the dealer today for it's 5 year power train inspection and had the dealer fix the power window that became stationary. I have been more than happy with this dealer for warranty work but this is the first time I have had them do something that was other than warranty and scheduled service. Let's just say my gut reaction was I was being overcharged. The windows and locks appear to be digitally controlled haven't been able to figure it our on our Honda for the last 20 years don't think a Dodge will be any easier. The thing that first put me off from the dealer is all diagnostic work requires a $102 fee which might not seem so bad on an engine or transmission issue but seems high for a window or headlight issue. But it got fixed, it works, they had the parts in stock and it appears the diagnostic time is all they charged me for on the window. Maybe it's not so bad and if I want them to tell me whats wrong with a power window or wiper motor or power sliding door where I could change the stupid part IF I knew which part to change maybe I should pay them for their time to identify what part needs changing.
The other issue is the elephant in the room no one wants to acknowledge or talk about, the very way we sell cars and service on them leads itself to abuse. It is worse here in the US because most of us don't know how to negotiate, we go into the car buying experience scared that we'll get taken and not really understanding what is a fair profit for a dealer. It becomes a knock down drag out brawl where each side wants to win at the other's expense. The dealer that convinces you they aren't making any money gets the sale or to put it another way the best liar wins the sales war, with the sales process this corrupt is it any wonder it spills over into service?
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Today's Featured Article - Restoration Story: Fordson Major - by Anthony West. George bought his Fordson Major from a an implement sale about 18 years ago for £200.00 (UK). There is no known history regarding its origins or what service it had done, but the following work was undertaken alone to bring it up to show standard. From the engine number, it was found that this Major was produced late 1946. It was almost complete but had various parts that would definitely need replacing.
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