Posted by Stick welding on August 18, 2012 at 17:23:03 from (96.53.210.246):
In Reply to: Re: Damaged Battery posted by RodInNS on August 18, 2012 at 14:32:13:
I was quite surprised actually. I just called them on the phone to see if they could check the battery and that's when they said I need to bring the invoice. The shop that installed the battery buys all their parts at Napa. Napa, well at least the person I talked to, wasn't even interested in just phoning the repair shop to ask them if they had installed the battery. I certainly won't be knocking down the door to shop at Napa.
I have a friend that used to own a busy auto repair shop and would buy 30 to $60,000 worth of parts a month. His original supplier was getting sloppy/late in their deliveries so he switched suppliers. It wasn't Napa but the owner came and grovelled a few times trying to get his business back. It was too little too late and it's not my friends fault if they keep getting new drivers. In this day and age, you still need to have customer service even though it's getting harder and harder to find. It can't be good to lose close to a million in sales over something as simple as delivering on time.
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