While at times it is the kid's fault there are times he (or she) is caught between the boss and the customer. A lot of times an employee is in deep doo if the part is not right or ruined and the boss finds out the kid did not reference the parts book. A lot of places do not like the customers going behind the counter even if it is alright with the counter people. Most times new employees are thrown to the wolves and not given any training. At the time they are given additional responsibilities such as unpacking shipments and organizing stock so they do not have a chance to "study". Not always but quite a bit the longer tenured employees refuse to help because they feel the new guy is a threat to their employment. I am not trying to excuse the people that are lazy or indifferent but there are quite a few that are setup to fail from the start.
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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