I hear stories like that all the time. Heck I went up week before last to repair an A/C line on this same customers excavator. I had made a run through the week prior to see what parts I thought I would need and I showed up with all the fittings I thought I would need, a size 8, 10, and 12 (we didn't know which line was burned or if both were burned. Turned out what I thought was a reduced diameter 8 was in fact a 6, sooooo I didn't have the right splice. The nearest place with one was an hour and a half away so the customer made a trip to get the right size. In the meantime I had nothing more to do at that site, but did have work to do on the machine mentioned before. Problem is it was about 20 miles away. I made the trip both ways withoiut charging for either time or mileage to do so. The way I was it the customer was paying for my time, and he didn't deserve to have to pay me for my own screwup on th parts, expecially when he was making the trip for the right parts.
In the end everything got done, I only had about an hour of 'wasted' time, the customer got his machine running by the end of the day, and everyone was happy.
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Today's Featured Article - Upgrading an Oliver Super 55 Electrical System - by Dennis Hawkins. My old Oliver Super 55 has been just sitting and rusting for several years now. I really hate to see a good tractor being treated that way, but not being able to start it without a 30 minute point filing ritual every time contributed to its demise. If it would just start when I turn the key, then I would use it more often. In addition to a bad case of old age, most of the tractor's original electrical system was simply too unreliable to keep. The main focus of this page is to show how I upgr
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