I hear stories like that all the time. Heck I went up week before last to repair an A/C line on this same customers excavator. I had made a run through the week prior to see what parts I thought I would need and I showed up with all the fittings I thought I would need, a size 8, 10, and 12 (we didn't know which line was burned or if both were burned. Turned out what I thought was a reduced diameter 8 was in fact a 6, sooooo I didn't have the right splice. The nearest place with one was an hour and a half away so the customer made a trip to get the right size. In the meantime I had nothing more to do at that site, but did have work to do on the machine mentioned before. Problem is it was about 20 miles away. I made the trip both ways withoiut charging for either time or mileage to do so. The way I was it the customer was paying for my time, and he didn't deserve to have to pay me for my own screwup on th parts, expecially when he was making the trip for the right parts.
In the end everything got done, I only had about an hour of 'wasted' time, the customer got his machine running by the end of the day, and everyone was happy.
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Today's Featured Article - Restoration Story: Fordson Major - by Anthony West. George bought his Fordson Major from a an implement sale about 18 years ago for £200.00 (UK). There is no known history regarding its origins or what service it had done, but the following work was undertaken alone to bring it up to show standard. From the engine number, it was found that this Major was produced late 1946. It was almost complete but had various parts that would definitely need replacing.
... [Read Article]
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