I remember seeing the old books from Dad's time at the dealerships back in the 70's and early 80's. They actually had to do math problems, etc, etc as part of the lessons in order to troubleshoot hydraulic problems, etc. Personally I think the biggest problem is that the plaques, etc hanging around were given to 'the dealership' for sending x amount of employees to certain schools, or to one tech who went to a school and they now expect to do everything, including going behind the know nothings to fix their screwups. May be right, may be wrong, but this is sure how it seems sometimes.
Another thing having grown up with a Dad who worked at a couple of different dealerships, as a field mechanic, I've seen and heard firsthand the differences between the shop mechanics and the field mechanics. The field guys are the usually the only ones that know anything and the shop guys are the low men on the totem pole who still need to be trained....and get said training at the customers expense........
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Today's Featured Article - Show Coverage: Journey to Ankeny - by Cindy Ladage. We left Illinois on the first day of July and headed north and west for Ankeny, Iowa. Minus two kids, we traveled light with only the youngest in tow. As long as a pool was at the end of our destination she was easy to please unlike the other two who have a multitude of requirements to travel with mom and dad. Amana Colonies served as a respite where we ate a family style lunch that sustained us with more food than could reasonably fit into our ample physiques. The show at Ankeny
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