On the one hand you may be their competitor,on the other hand you are a CUSTOMER and they MAKE MONEY from what they sell to you. Also, if there were no competition the dealerships would not be able to handle the work load, so it's still a win,win situation although some dealerships fail to see it that way. One dealership where I worked had more commercial accounts than I can remember and we made a lot of money from sales to them even though they got a discount. The parts manager, though, was like someone already mentioned, he wouldn't take time to look up a part if it was difficult to find or several years old. He would tell the customer that you could not get it anymore. I would look for a part because it kept customers coming back. When I moved to another dealership one of my old customers came in one day needing a piece of wiring harness. The other guy told him it was obsolete. I found the number, ordered it for him and when he picked it up said, "I ought to take this over there and show it to him!" Don't know if he did or not, but at least he went away happy.
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Today's Featured Article - Restoration Story: Fordson Major - by Anthony West. George bought his Fordson Major from a an implement sale about 18 years ago for £200.00 (UK). There is no known history regarding its origins or what service it had done, but the following work was undertaken alone to bring it up to show standard. From the engine number, it was found that this Major was produced late 1946. It was almost complete but had various parts that would definitely need replacing.
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