I think you hit upon part of the answer when you said the employees are told their time has to be used to make the dealer money. They probably have had their tail chewed as to how to use their time while on the clock. If the owner is a control freak the employee does not dare deviate from dealership policy less they want to be canned. I don't think it matters in terms of manufacturer. For all the hollering about Deere the local dealer will answer questions on something that is thirty years old and in my case this spring they pulled a mechanic off a paying job to talk to me over the phone. A "red" dealer in the area will not do that. Make arrangements for their shop to look at it or figure it out on your own. "Blue" shop not much better unless they don't want that particular job.
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Today's Featured Article - Product Review: Black Tire Paint - by Staff. I have been fortunate in that two of my tractors have had rear tires that were in great shape when I bought the tractor. My model "H" even had the old style fronts with plenty of tread. My "L" fronts were mismatched Sears Guardsman snow tires, which I promptly tossed. Well, although these tires were in good shape as far as tread was concerned, they looked real sad. All were flat, but new tubes fixed that. In addition to years and years of scuffing and fading, they had paint splattered on
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