No.1-Apparently no knowledgeable person "proofed" and or approved the information you refer to before it went to press.
No.2-Some part of the process could have been written offshore and that always leads to issue.
No.3-From my years of experience in writing manuals, I might also suggest that the incorrect manual section might have been written by an engineer and no one checked what he wrote. God bless engineers for their ingenuity, knowledge and creativity but run the other way when an engineer decides to become a "writer," technical or otherwise.
No.4-None of what you described is the printer's fault. The printer only prints what he is given after multiple proofs and sign-offs by the appropriate technical and business parties.
Quality manuals are definitely a thing of the past; many factors (offshoring and the global economy) have contributed to poor quality manuals.
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