I own a repair shop and things can get crazy. I learned two things long ago.
1. The customer in front of you has priority over the one calling on the phone.
2. Do not put people on hold. Politely ask for a number and tell them you will call them right back.
I have never had a customer get upset on either side of the fence. I will answer my phone when it rings, and before the caller launches into a huge explanation of his problem, I will pause him, ask for a number and call him back promptly.
I feel that frees the caller up from the agony of sitting on hold. It also shows the guy I"m dealing with in person that he has my attention. There is no tension, knowing someone is on hold with the light flashing at us. When I call the other person back, they seem happy I didn"t stick them on hold or try to have two conversations at once.
As far as texts or cell phone calls, absolutely none of that. I will reach down and hit the button to silence my phone.
I have had a couple younger guys work for me that seem to get 1000 texts per day. If it is an issue, their phones stay in their vehicle. They can check them on a break.
Another huge pet peeve of mine is working while talking on the phone with the phone wedged between your brain and your shoulder. My guys know if I catch them doing that I will reach over and unplug the cordless base, ending the call. They know if its important to go in the office, make the call and then go back to work.
My wife even knows that when I answer and ask to call her right back, that means Im with a customer.
Now, stopping in the middle of a busy morning to check on YT and reply to a post, totally acceptible...BW
We sell tractor parts! We have the parts you need to repair your tractor - the right parts. Our low prices and years of research make us your best choice when you need parts. Shop Online Today. [ About Us ]
Today's Featured Article - Restoration Story: Fordson Major - by Anthony West. George bought his Fordson Major from a an implement sale about 18 years ago for £200.00 (UK). There is no known history regarding its origins or what service it had done, but the following work was undertaken alone to bring it up to show standard. From the engine number, it was found that this Major was produced late 1946. It was almost complete but had various parts that would definitely need replacing.
... [Read Article]
Latest Ad:
1964 I-H 140 tractor with cultivators and sidedresser. Starts and runs good. Asking 2650. CALL RON AT 502-319-1952
[More Ads]
All Rights Reserved. Reproduction of any part of this website, including design and content, without written permission is strictly prohibited. Trade Marks and Trade Names contained and used in this Website are those of others, and are used in this Website in a descriptive sense to refer to the products of others. Use of this Web site constitutes acceptance of our User Agreement and Privacy Policy
TRADEMARK DISCLAIMER: Tradenames and Trademarks referred to within Yesterday's Tractor Co. products and within the Yesterday's Tractor Co. websites are the property of their respective trademark holders. None of these trademark holders are affiliated with Yesterday's Tractor Co., our products, or our website nor are we sponsored by them. John Deere and its logos are the registered trademarks of the John Deere Corporation. Agco, Agco Allis, White, Massey Ferguson and their logos are the registered trademarks of AGCO Corporation. Case, Case-IH, Farmall, International Harvester, New Holland and their logos are registered trademarks of CNH Global N.V.
