Verbal promise by employee is worth the paper it"s printed on. Lesson learned perhaps-- but years back when I was delivering auto parts the protocol was any problems, question, claims- make a dated written memo and get a signature with the signees job title- do this with the reciept book so 2 copies, take back original and leave copy with signer. Did it a couple times for engine short block delivery, defective claim and had no problems next week when supplier questioned claim- memo taken and settled same day. Driver should park and make out memo of possible clerical error, get the weight man to sign it before leaving. If can"t get memo, don"t leave, call the police as another driver did on a questionable delivery, police come and suddenly the owner appears and makes it a COD acceptance with actual cash instead of doubtful check. Sometimes got to get picky about accepting "word" of correction of a "minor" error. RN
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