Posted by NCWayne on March 08, 2013 at 08:17:18 from (69.40.232.132):
In Reply to: Had a good run posted by T.E.C. on March 08, 2013 at 07:31:01:
Sorry to hear things didn't work out for you. I work for myself, mainly on construction equipment, but often get called to venture into working on a piece of farm machinery or a heavy truck once in awhile also. Unfortunately I'm here to tell you that the attitude your describing seems to run rampant throughout the equipment community as a whole. Personally I have no problem helping a customer out and trying to save them money any way I can by using aftermarket parts, or reusing old parts that are within spec, etc. To me, that's the beauty of being an independent vs working for a dealership where they often don't have the option to do anything other than install a brand new OEM part. The trick to making it work, to me, is getting the customer to understand that often a dollar spent here will save them ten dollars a little later on. It's not always an easy sell, and there have been times when I went against a customers wishes and did the job 'right' vs just 'throwing it back together' like they wanted me to do. True they might fuss a bit about the cost, but in the end they wind up thanking me when they get their machine back to work and see they are getting more done because of the repair being done right. Ultimately there are times when having the ability and knowledge to cut a few corners and save a customer money to get them going on the cheap has it's advantages, and I've been thanked for getting a few back to work, temporarly, on a shoestring, but when I have to do that I make it very clear to the customer that there is absolutely no warranty on the work and that if they want it right they will have to bring it back once the 'emergency' is over to let me do a proper repair. In the end I just look at it all as a matter of "Pay me now or pay me later". As it stands Dad started the business back in '86, I officially got in with him around '97. For various reasons, both economic and personal, he turned everything completely over to me a little over 2 years ago, and thankfully, at the moment, I'm the busiest I have been in several years. I guess I've been fortunate because shortley before I took over business had gone to nothing and I had actually taken a job elsewhere myself. That lasted for about a month and a half before they told me that they didn't have money to pay me, so goodbye. I hit the ground running, and thankfully managed to muddle through some really tough months by taking a temp job here and there, fixing and selling a few things I had lying around, etc. Thankfully, between my wife and myself working and doing all we could, we made it through and I'm still on my own. I really hate to hear things worked out like they did for you because I know, for me, working for someone else, and having to do things 'their way' ( ie half a$$ed) all the time because 'they' were actually my boss vs my customer, was about to drive me to drinking too. As much as I needed the other job I had, at the time, I was almost relieved when they let me go because I just couldn't stand working twice as hard as was needed to do things 'their way', and getting paid less than I had been making on my own, when I could have done things my way and turned out better results in less time. Being my own boss I can at least find that happy medium that everyone, me included, can live with. Good luck.
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