When your working in a small town it's not that easy to find a 10,000 lb capacity telehandler on a Friday and have it delivered for use on Monday. Regardless of wether my customer could afford to rent a machine, assuming they could find one, or not, that isn't the point here. My point is that when you offer to handle a problem for a customer, regardless of your profession, you take on the responsibility to follow through on your offer. If you don't then at least have the decency to let them know you can't make it, or whatever. Don't be a sorry a$$ individual and leave the customer hanging...even if the reason your doing it is you offered your services and then realized you don't know what the crap your doing. At least have the guts to call and let them know what's going on (heck at least make up a plausible excuse if you don't want to admit to your limitations)so they aren't stuck having to find someone else to handle their problem at the last second. Fortunately for the customer, in this case, I was free to get them situated, but if it had been later in the coming week I would have been 2 hours in the other direction working for another customer......Had that been the case what would have been their choices? Looks to me like their choises would have been to find another local mechanic to possibly screw them over again and cost them even more downtime, to spend thousands needlessly to rent a machine due to "mechanic" one's incompetence, let the machine set and the job get behind in order to wait on someone they trust (ie-me), or to simply let the machine go on leaking a gallon or two of oil a day both polluting the site and costing them money that would otherwise have been part of their profits.
Maybe it's just me, but as a business man none of those choices seem to be good ones....especially when the end result is costing them money because of one idiot not following through.......
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Today's Featured Article - Product Review: Black Tire Paint - by Staff. I have been fortunate in that two of my tractors have had rear tires that were in great shape when I bought the tractor. My model "H" even had the old style fronts with plenty of tread. My "L" fronts were mismatched Sears Guardsman snow tires, which I promptly tossed. Well, although these tires were in good shape as far as tread was concerned, they looked real sad. All were flat, but new tubes fixed that. In addition to years and years of scuffing and fading, they had paint splattered on
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