NC Wayne: I understand your thoughts on the mechanic being unreliable but that is nothing new. I have been around equipment most of my life. There always is a cheaper guy out there working. They seem to come and go but they always are cheaper. They may have to do the repair several times but they are still great in some customer's eyes because they are cheap. Some seem to thing cheap twice/wrong is better than once higher/right.
I do not see why this is important to you??? It sounds like you knew what was wrong and where able to do a timely repair. Maybe your customer had to pay you for your travel and time but they got it fixed by someone that knows what they are doing. Part of the trouble is trying a guy, on an important repair, that they had zero track record with. If the machine is that important then bring your "A" team not the subs is my motto.
An example of this is engine machine work. There are three guys that do good work that I can take the stuff to. One is the cheapest but he always takes twice as long as he says it will take. His work is of good quality but his time management is terrible. The second guy is fair priced and not too bad on delivering timely work. The third does good work and will turn your job around in less than 24 hours usually but he is 30-40% higher than the other two.
So here is how I decide where I take the work. If I am in no hurry then the slow/cheaper guy is fine. If I want to hold a schedule but have a few days then the modestly priced guy is fine. If my feet are to the fire then pay the high guy and have the job ASAP.
How does this relate to your case??? Well the fault of this is shared by two people.
1) The customer needing the repair. If they really only had the one machine for a special use/need then they should have hired you from the get go and not looked back at the extra cost. Getting the job done in a timely manner seemed to be of a high priority in this case. 2) The local mechanic should have followed up better on the job. We may never know his reasons for blowing the job off but he should have communicated better with the customer.
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