Far from an expert here - but I've done a dozen or so floors. Only one pre-finished though. So - just giving my non-expert opinion.
Haven't used bellawood, but I've heard good things about the brand. However I believe that within any company's line they'll have higher and lower grade products.
When you pay a lot less for flooring, it's either real thin, or you're typically getting the "seconds" - you'll find inconsistency in color, lots of short lengths, and in the worst case, mismatched widths.
(that's not to suggest that lumber liquidators only sells seconds - I've been very happy with the stuff I've bought there.)
As for customer service, it's like any national chain - a LOT depends on the local management. Every store is different. I've got one near me and I'd actually rank them very high with service. The guys know flooring and I'd recommend them.
A kitchen's kind of a unique area for hardwood - in most other rooms, you tend to cover the floor with an area rug and/or furniture. So, worse case scenario you get some less than perfect areas, it's not the end of the world.
If it were me, for a high traffic, wide open visible space like a kitchen, and you're not talking huge footage to raise the price too high - I'd spend a little extra to be sure you're getting top quality stuff.
More than anything, you want something that's going to handle the foot traffic. Especially if you've got an exterior door in the kitchen.
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Today's Featured Article - A Lifetime of Farm Machinery - by Joe Michaels. I am a mechanical engineer by profession, specializing in powerplant work. I worked as a machinist and engine erector, with time spent overseas. I have always had a love for machinery, and an appreciation for farming and farm machinery. I was born and raised in Brooklyn, New York. Not a place one would associate with farms or farm machinery. I credit my parents for instilling a lot of good values, a respect for learning, a knowledge of various skills and a little knowledge of farming in me, amo
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