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Tractor Talk Discussion Board

Re: Old JD dealer- closed


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Posted by wisbaker on July 11, 2013 at 19:04:37 from (173.30.119.136):

In Reply to: Old JD dealer- closed posted by Billy NY on July 11, 2013 at 09:03:22:

It's not just implement companies- I worked for a company for a while that was the 3rd business to sign on to sell Holiday Rambler travel trailers, they lost that franchise a few years before I came to work for them- the reason they weren't "big enough" and didn't want to stock motor homes. Seems HRC felt old Ken didn't portray the image they wanted for Holiday Rambler. During the year I worked for them we had a few units that came in from the other place (new dealer)that we did service work on, seems some owners were brand loyal but when the new dealer wouldn't/couldn't fix their problem they came and saw us. I do remember some one brought in a unit they had for awhile (that wasn't purchased from us) complaining about floors being weak, Ken told them it was a common problem, there was a service kit that could be put in and if they would of had it done a few years earlier it would of been under warranty. They asked if he could do it- his reply was you'll have to go to an authorized dealer. What he didn't mention is when the problem became known he contacted all the owners HE sold trailers to to insure they new of the problem and he would be glad to FIX it over the winter when they weren't using their trailers. His customers were happy, his shop was busy all winter and folks with the year old Holiday Ramblers were still happy and bragging about their RVs. Guess that's not the image Holiday Rambler wants. Oh I worked for him in 1985, just before I joined the Air Force.


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