Posted by Mark - IN. on July 21, 2013 at 17:27:54 from (98.215.76.204):
In Reply to: Any Phone Tech's here. posted by Stephen Newell on July 21, 2013 at 07:17:01:
"I have taken a phone to the box outside and disconnected the house wiring and plugged the phone into the box and it's still an open line".
If the phone that you are using is good, and you disconnected the inside wiring from the service and the problem still exists on the regulated service side (not your home), then call it into repair, and report it just like that. You proved that the problem is not yours under those circumstances, and you make them understand that. The persons answering your repair calls almost never have any experience regarding telephony, unless they lost their jobs through downsizing and ended up at a call center answering calls, so don't take anything off of them. "I disconnected my house at the network interface eliminating the possibility of inside wiring or equipment causing the problem, and I plugged a known good phone into the line istelf going back to the central office, and the problem is still on the line, proving that the problem is Telco".
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