If you don't have copies of the bills for the "extra" charges, do whatever necessary to get copies from the funeral home.
Once you have them, tell the funeral home if they don't refund, you will take out a full page ad in every local paper/publication showing the policy and the "extra" charges.
Don't put any words in the ad. Just publish the policy and copies of the charges.
If you decide to sue, you can publish a copy of the suit, too. Again, don't put anything but copies of the suit in the ad.
Also, funeral homes are generally regulated. There should be some kind of regulatory board you can file a complaint with.
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Today's Featured Article - Restoration Story: Fordson Major - by Anthony West. George bought his Fordson Major from a an implement sale about 18 years ago for £200.00 (UK). There is no known history regarding its origins or what service it had done, but the following work was undertaken alone to bring it up to show standard. From the engine number, it was found that this Major was produced late 1946. It was almost complete but had various parts that would definitely need replacing.
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