The window cracking is not uncommon on old windows. You put stress on them putting the window seals in. It is kind of like mounting a tire only in reverse.
I have tried replacing combine cab windows with used glass. Getting them out is easy. All you have to do is take a utility knife and cit the seal and you have it out. Then the trouble. When you go to install the new window with the seal is when the fun starts. You get it 75% in and then you have to get the seal to work around the window. You had to put pressure on the glass. In the case of the used combine windows I bet that about 25% of them broke putting them back in.
The main issue would be the lost trim pieces. That should not have happened. I would wait and see what happens. It kind of sounds like you are ready to fight even if he does it perfectly.
As far as looking at you when talking. That maybe a habit or quark. My one SIL does that. She never looks directly at you when she is talking to you until she knows you real well. She is basically terribly shy and never learned to handle it well. He may have been embarrassed about breaking/cracking your window.
As far as the trim pieces. There are several places that specialize in automotive trim. Hemmings has them listed in the classifieds.
Good luck. It seems like the harder replacement parts are to get the more likely it is to break.
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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