Posted by NY 986 on September 27, 2013 at 16:49:43 from (67.142.168.139):
In Reply to: Parts Counter Rant posted by big a on September 27, 2013 at 16:13:01:
I don't know either dealer in your story but having worked for dealers I do know that not all use the same vendors. The dealer that found the part for you may have a source that the first is unaware of. A lot of this comes by experience. It's possible the dealer had the NLA part already in stock and really did not care whether you knew it was NLA. It's possible that the carb part was sourced outside of Stihl when the saw was made and the second dealer knew who actually made the part and knew how to source it. The only way the kid is going to learn is from experience and he needs owners that will provide support along the way. One the problems Central Tractor had while it was going is it could not figure out the best way to use employee resources to take care of customers. Paying an employee ten dollars an hour to help an able bodied customer to push their shopping cart around because the same customer would abuse the toll free complaint line was one of their biggest failings
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