As a mechainc I am constantly on the customer side of the counter. That said you will never hear me complain about a parts person that actually takes the time to help me find the part I need. For instance I needed the two hardened pins that the shift lever rotate around in my '87 F150. It has an odd transmission in it that was made by Ford so it's not the typical Warner or New Process. In fact a search online and in the dealership turned up nothing in regard to the transmission door code on mky truck. That being the case it took the guy at the dealership nearly 20 minutes just to figure out what I had, and had to do that based on the part number on the top casting. We finally found a pic with some parts numbers, and that's all we needed. Of course the parts I needed weren't available so that took me to NPD. They showed the parts as being for a '52 - '56 model truck transmission, but again unavailable through them. So the counter guy got on the internet and got me the name of a place that handles obsolete Ford parts and I got what I needed ordered from them. In the end it was alot of trouble to get the pieces, but I couldn't have asked for a better experience trying to find them.
On the other hand I have walked into a major equipment dealership and get the one counter guy that doesn't give a crap about anything. If you don't have the part number written down, good luck getting anything. You can have the model number, serial number, arrangement number, and every other pertinent piece of info the normal guys need to find the part and he still can't find what you need. That's whan I have a problem.
As far as what a part is called, that often changes between mfgs, and it makes a difference when the parts guys do a computer search. I once bought a piece for one of those machines that was built by one mfg for another mfg, and said mfg was then owned by another major mfg. The part was what most of us would call an O-ring. One came packaged called an O-ring, another package said it was a seal, and another said it was a gasket. Same part, same part number, three different descriptions. Get into other machien systems and you have holding valves, lock valves, or some other mfgs 'propriatory' name for the same item. Too I've been in looking for a pigtail, connector, terminal end, call it what you will. Depending on the use as to what the book called it and what section it was in, but ultimately the pieces were all a short piece of wire, bare on one end, with a connector body of some type on the other end. In the end I understand customers that are oblivious when it comes to what they actually want, but there are those of us that know exactly what we need but have no idea what the mfg has decided they want to call it. When a parts person won't take the time to help me figure it out, that's when I have a problem.
I've spent enough time talking to my local parts guys and listening to the other customers to know what your talking about. The sad thing is that as bad as I hate to say it, nowdays either side has just as much reason to rant as the other.......and it seems to be getting worse.
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