I spent 30 years off and on behind a parts counter, and a lot of time on the other side of the counter. Good counter help is great, when you can find them. Unfortunately, at the chain stores they only pay just over minimum wage, so you get what they pay for...which is inexperience.
The incentive I always had to find a part was that PART of my pay was based on commission, on the department's gross sales. So I made DAMN sure that if the part wasn't in stock, I'd do everything in my power to locate it for the customer. If they wanted to go themselves and pick it up, that was also OK...because they knew I was the guy who had gone the extra mile for them, and when they needed someone to do that again, they'd turn to me...and I'd get paid my commission on the NEXT sale.
One time in the 1970's, working in the auto parts department of a big-box store, I had a guy who came to the counter and said, "I need front brake pads for a '75 Pontiac." When I asked him what model, he said, "Dammit, kid...they're all the same." So I went back and pulled a set for a Bonneville, AND a set for an Astre [the Vega clone]...and SHOWED him they were definitely NOT all the same. Guy called me a GD smartass and asked to see my manager...who, after hearing the story, told him HE would've done the same thing.
So there are problems on BOTH sides of the counter. You make the best of it, and life goes on...'cause for the most part, neither you nor I have the power to change it.
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Today's Featured Article - Restoration Story: Fordson Major - by Anthony West. George bought his Fordson Major from a an implement sale about 18 years ago for £200.00 (UK). There is no known history regarding its origins or what service it had done, but the following work was undertaken alone to bring it up to show standard. From the engine number, it was found that this Major was produced late 1946. It was almost complete but had various parts that would definitely need replacing.
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