Actually... the one on the phone might be the sure sale. Here's why. NONE of the garages pick up parts. They call. The store delivers... and the guys at the garage know what they want. They call. They order. The invoice is printed and the parts delivered. THAT is their bread and butter, not you standing at the counter. That said, most reasonable places I deal with will put the phone customer on hold until they are done with whomever they were waiting on. In other words, wether you're in front of them or on the phone, you get placed in the line and waited on in turn...
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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