Posted by Pops1532 on November 14, 2013 at 05:34:51 from (68.58.114.55):
In Reply to: Napa Parts posted by Brent Zappe on November 13, 2013 at 10:06:47:
It's not that customers dislike the parts guys using computers or prefer they use books. It's they dislike the having to answer a bunch of often irrelevant questions so the kids at the chain stores can attempt to find a part.
I know of instances where customers have told the counter person the part number. Counter person says they have to go through the make, model, year, powertrain questions. Customer says I can show you where the are on the shelf....
Counter guy says we have to use the computer. Customer says screw it and goes to "traditional" parts store like NAPA.
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