Posted by jon f mn on December 13, 2013 at 11:56:44 from (70.198.71.160):
So, after my post last night I called the other volvo dealer in town. They said if I got the truck towed in they would have the tow put it in the shop and work on it in the morning. So I called a tow truck and sent it over then called the original dealer and told them I would be picking up the truck. When the tow showed up to pickup the truck, the dealer had put it in the shop and took it apart, so the truck couldn't take it. Angry doesn't begin to describe me then, not only have they lied about working on my truck, but to pull this had me beside myself. So this morning I was at the dealer when they opened. They kept saying they would get someone right on it. Finally at 10 am I had had enough and called Volvo customer service. They listened to me and said they would get back to me. By the time they called me back, about 30 min., there were 2 mechanics working on the truck. The dealer also informed me that they would be happy to pay for the tow truck that didn't get used. They even volunteered to fix the bent mud flap. Should be good to go in an hour or so.
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