Others here have offered good advice. I'd offer from the standpoint of a consumer of services: Return phone calls, even if too busy a quick call to say I got your call, very busy right now but I can get back to you in X days and do it. Show up when you say you will and if you can't, call and say you can't, people understand that things come up. Quote an honest price, be honest, do good work that you would be proud of. If you don't want the work, say so.
I've found several contractors I wouldn't hesitate to recommend because they've done all this for us....
For our HVAC guys I just leave the door open when they have to come out, they are more than just contractors, I consider them friends and partners in keeping my place in order. I told the insurance adjuster when we had a tree fall on the roof and chimney that I was calling one particular contractor and they were the only ones I wanted touching my house. He didn't have a problem with that. They came through better than expected, even to the point they met me at my work downtown to show me the brick color but were unhappy with that color when it was delivered to the site, they took them all back to the shop, dyed them for a closer match to the old brick and got our approval before starting. They couldn't repair the stainless liner in the chimney and told me so. I found a young guy in our town that came out, measured, found more damage to the liners in the other flue, gave me an estimate for it all and came out and did the work in one day so the brick guys could get going on the chimney. (Insurance paid for the new liner in the other flue because that was cheaper than tearing down the brick and repairing the cracked liners in it.)
Be those kind of guys and you'll have more work than you can handle.
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