robgIN, Read you post with interest,buttttttt, dealers aren't always that honest. Take for an example, the wiring harness on our 1995 GMC Sierra, it developed a failure to engage into OD unless you pounded on top the dashboard, then it would light up and go into gear.Called the dealer,made appointment to bring the truck in for repairs,got a quote from a WOMAN at the service desk on the price for the repair,bad wiring harness. I said OK do it, took a loaner vehicle and went to lunch,my Son and I, who are big statured men. I asked the woman who brought the car around "where was the grease and spoon?" was told to replace what gas we used. Only drove 4 blocks down the road to restaurant and back.
Service mechanic was just finishing up putting a new harness in, I asked for the old part back.He said Ok,and took us back up front to woman service manager, she then quoted me a price $300.00 over what was originally quoted. Her question was "Hows that" My reply was "no, stick with the original quote". You know what her reply was? "My boss always told me to use a calculator, but I didn't use the calculator this time". Told her it is not my problem,and I only paid the original quoted price.
Came home, wrote a letter to GM telling them , you have a dishonest dealer who employs people you can't trust to follow directions. 3 days later, GM rep called me and explained it was an honest mistake. My reply was Oh No, I asked him if you had an employee that was told to use a calculator to figure repairs and they tried to use their head figures, you would take them by the hand to the time card and that would be the end of the bait and switch prices. Anyway, what I found was a wire in one of the plug ends on the harness was broken loose and could have been re soldered with solder and a continuity meter checked, thereby saving a valued customer money. Now I know I should have done larger spacing between paragraphs and will be chided by the English professors here on YT,like was told on my past post. I do know all dealers aren't that way,and keeps a tight and honest reign on his employees making customers happy. I also know most people prefer to fix the problem themselves and most can fix it right saving money.
Could also tell you about our 86 F150 emission light,and Fords little secret to get you into the garage,when all that was needed was 1/8" drill bit to reset the timer box for the emissions light. Nothing was wrong with emissions, just was time for it to go off. Talked to Ford mech, his reply was "I seen them go off as early 10k miles and as long as 150k miles". He was honest. I am sure a few Ford garages sold bunches of parts that wasn't necessary to reset the light.Customer would have never known that,just paid the bill, while mumbling out the door.Well anyway thats my story and I'm stuck with it.Thats why we do our own maintenance on our 6 vehicles and equipment(tractor & Cat).We've done several off body repair/rebuilds with success,so far. LOU
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