I'd tell the lady that, since she already knows your position, and you already know hers...she can keep her $50, and she can hire someone else next time. No use trying to keep a customer you've already made unhappy.
Cut your losses. If you take the $50, she'll be bitter and hold it against you. If you send her home with her money, you're showing her that some things are more important in life than money.
You don't need her holding a grudge AND remaining a customer. You've already spent another half an hour on the phone over this...what's your time worth, if you had spent that time on a money-making venture? Cut your losses. Tell her to keep her money. And then be done with her.
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Today's Featured Article - Hydraulic Basics - Part 2 - by Curtis Von Fange. In the last entry to this series we gave a brief overview of hydraulic system theory, its basic components and how it works. Now lets take a look at some general maintenance tips that will keep our system operating to its fullest potential. The two biggest enemies to a hydraulic system are dirt and water. Dirt can score the insides of cylinders, spool valves and pumps. Wate
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