Two sides to every story...Side one propane dealer are lazy incompetent bottom-feeding mouth-breathing thieves, side two their corporate office sets quotas on how much they are to steal each quarter, if you don't make your quota you might have to get a job like a lawyer or used car salesman where you have work for what you steal. My last run in with the propane supplier was fees and charges they wanted me to pay on a bill I had already paid. Local office wouldn't do a thing about it, they threatened to sue, I said fine you can sue, I'll counter sue and you'll loose, I'll win you'll have to eat all your fees AND pay me money. They finally calmed down and asked for a copy of the check, I explained that my credit union truncates checks, meaning I don't get the check back I can get a copy of the check but it costs me. Offered to order a copy of the check but if I was right I would expect them to pay for the check and my time in getting it. At that point the clerk figured out if she was wrong she'd have the devil to pay getting their corporate office to pony up the $5.00 for the check plus what ever costs I incurred. She also knew since the tank was on the Air Base if they didn't pay the IG and base commander could make life very difficult for them so only then she decided to get off her fat lazy incompetent half moons and look. She found the transaction, they'd posted my payment to someone else's account. Was able to switch to natural gas a few months later (but after I had to pay another year's rent on the tank) my intention was to let the nearly empty tank set until the year's lease ran out as the lease clearly stated no refunds. They picked up the tank before the lease was up but did refund me on the rent and paid for the gas still in the tank (probably only about 1/2 the gas), guess the folks at the base had a heart to heart with them and explained that if they wanted the tanks back they'd have to refund rental or wait until the lease was up so they could come and get them in the middle of the winter shovel the snow out of the way and take them. Also heard rumors that once the last trailer hooked up to natural gas they might not let them back on base.
The issue is they are a business that wants to keep their customers captive, meaning their customers are tied to them and only them for that service. Entering into a business relationship under those terms is an invite to be abused. Cable TV and telephone used to be that way, I tolerated the phone company's BS but didn't have cable for many years. Finally went to a pay TV service after they went digital with TV and we could only get one broadcast TV station. We now have Mediacom cable, they are purported to be the worst cable TV provider in America, they are 5 times better than Time-Warner was when we last had them in the early 1990s. You'll find similar problems with Elevator and fire alarm services, you pay a lot for very little, poor service, inflated fees and incompetent employees. When I cared for buildings had an instance with an elevator that cost us like $1,200. Elevator quit, called for service drive time, mileage service call fee and employee time was $500, came determined it was a blown fuse, left drove 60 miles back to their home office to get the fuse, second service call was $500 plus $100 for the blinking fuse (regular Buss fuse), asked why they couldn't source the fuse locally, get a story that the fuse is "special" and "certified" and their mechanics weren't able to purchase parts. Folks it was a standard Buss fuse, after this fiasco I went to Graybar and bought a box and I'll admit we broke the law and violated the Wisconsin Mechanical code by having mere mortals (like myself or my maintenance techs) change the fuse when it blew.
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Today's Featured Article - Third Brush Generators - by Chris Pratt. While I love straightening sheet metal, cleaning, and painting old tractors, I use every excuse to avoid working on the on the electrics. I find the whole process sheer mystery. I have picked up and attempted to read every auto and farm electrics book with no improvement in the situation. They all seem to start with a chapter entitled "Theory of Electricity". After a few paragraphs I usually close the book and go back to banging out dents. A good friend and I were recently discussing our tractor electrical systems when he stated "I figure it all comes back to applying Ohms Law". At this point
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