Posted by Brokenwrench on April 11, 2014 at 07:03:23 from (75.100.29.218):
In Reply to: Right or Wrong? posted by Wondering If ? on April 10, 2014 at 16:40:37:
In my transmission shop I work for quite a few kids (late teens-early twenties). Around here they pretty much fall into two types.
1. The kid who is just starting out scratching by, whether its being in school, or having a young family and trying to make a go of it. These kids are great to work for, and honestly are in the majority.
2. The kid who comes in with a $20-30-40k truck that dad bought for him and arrogant as heck. Usually the parent is totally blind to the fact that their little cherub could ever wreck anything, so it has to be someone elses fault.
The sad part is that these kids know that no matter what they destroy on a weekend of impressing everyone, daddy will either swoop in and come to the rescue with his credit card and bail them out or call you every name in the book for not fixing it right. You can show dad how the rear tires are down to the cords, with burn lines in whats left of the tread, broken mounts, bent drive shafts, smoked out rear brakes, blown u joints and the lights still don"t come on.
That"s the hard part of your situation, its the kid giving you trouble, but the parent is the one to blame. You found out talking to the dad does no good, hes in denial and it will always be your fault. The kid isn"t being respectful of equipment or the cost of repairs simply because he doesn"t have to be and he knows it.
The only advice I can give you is to be straight up with dad about the repairs. Be prepared to lose him as a customer for awhile. He will probably go somewhere else, but when he does come back, he will be a great customer again. BW
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