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Re: mac laptop question


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Posted by Tree-Farmer on June 20, 2014 at 16:20:04 from (50.76.45.109):

In Reply to: mac laptop question posted by Ray on June 20, 2014 at 11:51:20:

Quoting Removed, click Modern View to see

1. Boot the Mac in Safe Mode by holding down the Shift key, after the startup tone

Instructions:

http://support.apple.com/kb/ht1564

2. If that doesn’t work, you need to start/boot from, either

a) A Boot DVD (or CD) or

b) an External Drive

Google “How to make a boot DVD”

Does he still have his original Mac OS DVDs?

and/or: Do you have an external hard drive?

If you do, or he’s willing to buy one, then:

You should install the Mac OS on the external drive,

then boot from that external drive.

Then possibly, you can back up your data and re-install the Mac OS on your internal hard drive.

Or do additional troubleshooting, to figure out what the problem is.

There are Mac hardware diagnostics that you can get, to figure out where the problem is.

You could just reinstall the Mac OS, but that might erase all your data on the hard drive.

Also, tell him to post the problem description on one of the Mac Support Communities, such as:

https://discussions.apple.com/community/notebooks/macbook_pro


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