I work for a lawn equipment dealer. I am a Service Technician.
Yes, sometimes we do mis-diagnose a problem. BUT usually we try to get a good idea of what the problem is within a 1/2 hour.
Some people apparently bring us the cheapo box store stuff-trimmers, push mowers just so we can tell them it will more than 1/2 the cost of another one to fix. Then we usually have a non-running trimmer and time on the books.
Some people think we are supposed to be omnicient or something. If we service a mower, they think we should pick up/repair it for free 3 months later if they break a belt, or a bearing goes out, apparently just be cause we had our hands on it at one time.
I have worked full time in this field for 6 years, mainly because jobs were scarce around this area here in NC and I have only worked full time through one Fall and Winter (2008-2009) and that was just because the dealership was bought out and we moved everything in January. It sounds like lots of other dealers around here get rid of all but one mechanic-(Who can work on chainsaws because there's not enough snow around here to need snow removal equipment in the winters)- in the Fall and hire a whole new crop to train every spring.
Nobody thinks a Small engine tech. needs to make just as good a living as the technician that fixes their car. After all its JUST a lawnmower.
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