I was a Connect Pro Tech at a Future Shop in eastern Ontario, they are owned by Best Buy and the Connect Pro techs at Future Shop are now Geek Squad (Same techs just changed name). I was laid off at end of January of this year, was 1000 in this round of layoffs, managers, techs, most of the higher paying jobs but also many sales people. In January/Feb. of 2013 they closed 7 Best Buys and 8 Future Shops across Canada putting about 1000 out of work. Not sure how many Best Buys they closed in the USA think was around 50 so far but have heard could be 200 or more total from 2012 to 2015. My point talking about these layoffs is they got rid of many great people and some not so great. They have been trying to get as many part-time workers, as they can and standards have been falling for the last couple of years because of going to cheaper help. Our store had the car install bay closed in summer of 2013 but will say the car install tech was very good. I have heard many stories though about the car installers and how bad they are now. I wouldn't take my car to them for anything. A dealer or a local place that does only remote starters and sound systems are the only places I would trust. For computers I never heard of them needing the box back unless that's something they are just starting now. When I worked there Future Shop wouldn't exchange them after 14 days but would ship them out for repair under warranty if needed. If lost data that was your problem. As for techs most are part-time now with limited hours, lucky to get 2 on at once, hours have been cut bad, they also have limited knowledge. I have been in computers close to 20 years, have many certifications, the part-time tech that never got laid off has none. So basically they will hire anybody, you have 3 months to get A+ Certified for computers, unless you are friends with a manager then don't have to worry about it. So you really never know if a student is working on it or somebody with experience. Same with car bay, whoever they get cheap does the work. For computers they are all made cheap now. If want a good tower then have somebody build you one as has been suggested. Might cost a bit more but they will last if make sure to buy quality parts. Right now I am working on starting my own business working out of my house. Just turned 55, have worked out enough years time to give it a shot and see what happens. Hope to get going by end of Sept., a lot of legal stuff that has to be done. Sorry for the long post but just a glimpse inside of retail. They want your buck, have as cheap of help they can get away with. Will screw you if they can. Better off with smaller shops that really need return business and go out of their way to help you. Just my opinion.
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