What is wrong with you that you do not know the ins and outs of social interaction? Reason I ask is that it is getting so we don't know how to communicate with our neighbors, customers, friends...even family. Unless of course there is a keyboard involved.
Social interaction of the sort you mention is extremely important for the benefit of both parties. It is important to us that we "like" the folks we give our money to. It is important to your business, no matter what it is, that you cultivate your customers socially. Big customers are harder to come by than small customers. Small customers can be fast easy money when you need it. One thing I learned back in 2008 when many of my large customers folded up and left town. The little guys paid my bills for me and still do.
Keep your work area off limits to customers. Have POLITE catch phrases to let them know you are done talking. Expect to spend a little time socializing...it is healthy. Have some bales on a wagon up front. "Well I better get back at it, never caught up you know! Sure was good to see you. There some bales on that wagon over there just take what you need." Start walking away in the middle of it. Make sure you got paid.
Customers are not your enemy nor are they your friends, never look at it that way. Just be polite and conduct business.
HTH, Dave....30+ years in businesss dealing with the public.
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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