Posted by Goose on September 03, 2014 at 20:00:27 from (70.198.40.255):
Does any one else on this board have problems with Verizon for Internet service?
Over the last year, my usage, according to their web site, has steadily increased. In fact, it's gone berserk.
We're on an 8 gig per month plan, getting the service through a shared plan between a Hotspot and a Jet pack. With under 8 gigs of use, our bill should be $80.16. It was for a couple of months a year ago. The most recent is $195, due to overage charges.
With 8 gigs per month, we should average .27 of a gig per day, or a bit over a quarter of a gig. In the six hours from noon today and 6pm, I wasn't on the Internet at all, and my wife was on for about an hour. Verizon's web site showed .578 of a gig, or over half a gig.
The supplier I got Verizon through no longer handles Verizon, so I went to a different dealer. They couldn't shed any light on it.
I called Verizon's tech support, with no results. As long as they can charge you overage fees, they're not interested in solving your problem.
I've tried turning off different computers, and turning off the Jet pack over night. In fact, I turned off the Jet pack last night, and it still showed .22 of a gig overnight during the period the Jet pack was turned off.
I'm not sure what's going on. Has anyone else had similar experiences? My contract with Verizon runs to next March 1, so I'm stuck for right now.
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