Re: good parts men

Posted by in-too-deep on September 20, 2014 at 06:02:37 from (64.235.94.33):

In Reply to: good parts men posted by ertl collector on September 19, 2014 at 19:02:13:

I'm one of those young parts guys. Been working here about a year and half. I may not have the experience and I can't always walk back to the shelf and grab it on some things without looking it up, but I sure try my hardest. You also gotta understand on some of the newer stuff... it's a lot harder to find even simple things than it seems. Simple stuff like hyd filters, serpentine belts, etc can really be a bear. There are SO many variations in transmissions and pumps and options and all that can even varie by country because the books show everything for Europe as well. Please don't tell me to go open a real book. There aren't any and haven't been for years. Reason being, there's no way to fit all those options and variants on paper. You'd be flipping til your fingers bled. I always like when folks come in with older equipment, because I can relate with them, and usually find parts a lot easier, even though I have to look it up. I'll also give you advice on maybe a different way to fix it if the part cannot be found. Yes, I'll use ALL my resources whether it be factory, aftermarket, dealer locator U.S. and Canada and a couple vintage parts warehouses and give you all the phone numbers for all the salvage yards in the upper Midwest so you can find a used one. If the part isn't in "our system", I'll even call competing dealerships on your behalf and lose the sale to them to get you up and running.

Having said that, and sorry for getting on a rant, if you could do us parts guys one little favor... please know what model you have. To me, that's basic and you should know it. Don't say "Oh, they're all the same" or, "Well, I bought it there back in '98, look it up." or, "Steve sold it to me, ask him." Baloney. It's your equipment. The least you can do is know what the heck it is. We don't have time to investigate or guess, and neither do you. Yes, serial number is sometimes necessary, but model is paramount.

And, if you guys have ever been patient and understanding when one of screws up, or the part didn't show up when we said it was going to, thank you. Even if you really wanted to yell and scream and cuss 'cause you're stressed out, and didn't. I appreciate it.

Thanks for listening!

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