Posted by randallinMo on October 31, 2014 at 08:04:59 from (216.74.205.155):
'Took a load of scrap in yesterday afternoon. I called them a couple hours before leaving home to see when they closed and I casually asked "what's the price". The young girl on the other end of the phone said "$165.00 per ton". I thanked her and said I'd be there after-while. I get there, weigh, and pull around to unload. The yard inspector met me and casually said, "yeah, farm metal is $140.00 per ton". I told him what I'd been told and he said, "well, the girls are wrong". I'm thinking to myself "another example of being told one thing and them doing something else". Whatever.....I wasn't going to take it back home. The inspector left, but soon reappeared and asked me when I had been told $165? I told him just about 2 hours ago. He said, "you mean today"? I replied yes today. I then told him "Hey look, I'm really not trying to work you on the price, but that was what I was told and I think you should honor it. He said, "I'll go talk to the girls at the office.......I might be able to do something". I unload, pull across the scales and park my truck and trailer. THe inspector and the "big boss" met me in the office. We had to go over what all was said over the phone. They wanted to know if their office lady had explained that there was a difference in price for the various grades of steel. I told them "no, she did not, nor did I ask her that question either". The "big boss" says, "no problem, you'll get the $165 per ton". He went on to explain that they want to make sure their employees are giving out the correct information over the phone. He said, "this is a good training experience for our office help". I was impressed. I told him he and his crew should be commended. How about that....an honest scrap yard that wants to take care of their clients! It was "Advantage Metals" in Sedalia MO.
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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