Bad management, poor service, dropping quality. I always thought their appliances were very good and a good buy, not so anymore. We all know about their tools. Could go on and on. My own bad experience with them was their mail order system which was once really good. I tried to use their internet site several years ago. Because I have a post office box number in my address, they refused to sell to me, even though I had a sears card. They had my PO box # as well as my physical address & I'm in one of those areas that doesn't get at the door mail delivery, I HAVE to go to the post office for my mail. They couldn't deal with that, couldn't get them to change that or help me at all. Their 'call center' was moved 'offshore' too - another nail in the coffin. Personally haven't bought much from them in several years. That PO box thing isn't just Sears either, I'm having trouble with an insurance co. right now over the same issue !!
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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