Here in Michigan the legislature passed a law written by and for AT&T that makes it easy for the telcos to abandoned landline service in rural areas. Meanwhile, the phone companies are deliberately neglecting landline service as a way to get their customers to switch to wireless.
A few months ago our landline went out and when I reported the issue I found it impossible to talk to an actual person. The automated system said it would be two weeks to fix the problem. I tried every avenue to contact someone at AT&T to escalate the problem. It's not at all difficult to talk to a live operator about wireless (I have AT&T cell service), but they had no luck getting me in touch with the landline service people. At one point I was connected to a woman whose apparent job is to apologize for the AT&T lousy landline repair service. She flat-out told me they don't have enough repairmen in Michigan and there was nothing she could do. I even went down to the local cell phone store and complained to the sales staff there. They eventually got me in touch with a repair dispatcher, who said there was nothing he could do to escalate our repair. Finally I filed a complaint with the Michigan Public Service Commission. I filed the complaint on the weekend and our service was fixed on Tuesday.
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Today's Featured Article - Identifying Tractor Noises - by Curtis Von Fange. Listening To Your Tractor : Part 3 - In this series we are continuing to learn the fine art of listening to our tractor in hopes of keeping it running longer. One particularly important facet is to hear and identify the particular noises that our
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