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Tractor Talk Discussion Board

Re: Future of landline telephone service?


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Posted by MarkB_MI on December 04, 2014 at 16:46:20 from (70.194.14.203):

In Reply to: Future of landline telephone service? posted by jocco on December 04, 2014 at 16:33:58:

Here in Michigan the legislature passed a law written by and for AT&T that makes it easy for the telcos to abandoned landline service in rural areas. Meanwhile, the phone companies are deliberately neglecting landline service as a way to get their customers to switch to wireless.

A few months ago our landline went out and when I reported the issue I found it impossible to talk to an actual person. The automated system said it would be two weeks to fix the problem. I tried every avenue to contact someone at AT&T to escalate the problem. It's not at all difficult to talk to a live operator about wireless (I have AT&T cell service), but they had no luck getting me in touch with the landline service people. At one point I was connected to a woman whose apparent job is to apologize for the AT&T lousy landline repair service. She flat-out told me they don't have enough repairmen in Michigan and there was nothing she could do. I even went down to the local cell phone store and complained to the sales staff there. They eventually got me in touch with a repair dispatcher, who said there was nothing he could do to escalate our repair. Finally I filed a complaint with the Michigan Public Service Commission. I filed the complaint on the weekend and our service was fixed on Tuesday.


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