I had the Branch Service Manager out on a problem with a tractor. The owner started cussing the tractor and the company as soon as we came into the dealership.
He continued his harangue while we diagnosed the problem and decided what was needed to fix the problem. The Service Manager quietly told him that, if would make him happy, that we would take care of everything even though that unit was far out of warranty.
customer kept right on complaining untilService Manage told him: "I said that I'd take care of everything if it made you happy; if you aren't happy with what we are going to do I'm not going to give you anything!"
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Today's Featured Article - Restoration Story: Fordson Major - by Anthony West. George bought his Fordson Major from a an implement sale about 18 years ago for £200.00 (UK). There is no known history regarding its origins or what service it had done, but the following work was undertaken alone to bring it up to show standard. From the engine number, it was found that this Major was produced late 1946. It was almost complete but had various parts that would definitely need replacing.
... [Read Article]
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