Posted by ben brown on March 02, 2015 at 19:58:46 from (184.63.225.47):
In Reply to: wildblue--viaSat posted by ben brown on March 02, 2015 at 18:02:31:
here is a copy of the chat i had with them Stephanie B is wildblue rep. you is me in the chat
Stephanie B: Thank you for contacting ViaSat Customer Care. I will be more than happy to help you with your request. Please allow me a moment to review your account information.
Stephanie B: hi charles
Stephanie B: For security reasons, may I please have the last 4 digits of the payment method on file?
You: hello so tell what this annual property tax recovery fee is
You: well f i have go find my card
Stephanie B: ok
You: ----- for a simple question one has to jump through hoopps
Stephanie B: Thanks so much
Stephanie B: Sorry. I have to validate the account before giving any account specific information.
Stephanie B: The Annual Property Tax Recovery Fee is for property taxes on the equipment installed at the customer's home (modem, tria, antennae). The charges vary from county to county. The charge will be displayed as a one time charge located under the "Fees" section of your bill. It will be listed as "Annual Property Tax Recovery Fees". ViaSat recently charged the property taxes for the previous year and have now begun to process that charge for 2014. The property tax varies county to county, and the amount is based on the city where you have our service. The average charge is $3.00-$4.00; however, some can go as high as $9.00 - $10.00 (or higher) in those states with higher tax rates.
You: wait i bought the equipment so whay you charging me
You: i paid up front for it
You: it belong to me
You: and are you sending the tax to my county
You: or pocket it
Stephanie B: It's a tax from the state. It is 3.94 according to the bill
You: no you said county
You: so i own it i pay property tax you doubling taxing me
Stephanie B: I will credit your account for the $3.94 I apologize for the frustration with the Annual Property Tax Recovery Fee.
You: thanks i well be calling ky state tax and my county and tell them that your all charging tax i am betting it not being sent in to the state
Stephanie B: I apologize for the frustration with the Annual Property Tax Recovery Fee. Is there anything else I can help you with?
You: no
Stephanie B: Perhaps you might be interested in our home phone service? Our Exede Voice service offers unlimited calls to the US and Canada for just $19.99 for the first 6 months. Visit http://www.exede.com/voip to learn more, or call 1-855-463-9333 to order now! Thank you for chatting in to ViaSat today, we appreciate your business!
Stephanie B: Have a good day
You:
there calming it a property tax the state is charging them in ky the county collects property tax not the state. like i told her i paid up front for all the equipment so that may be why there refunding the charge , i think it a made up way to increase the cost
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