Bruce I work in the parts department for 37 years at my own dealership with my brother the salesman in St. Bernardin, Ontario. And contrary to my brother I had one vision of who my best customer was , very simple anyone that walk to my counter was my bread and butter whether I sold him 1.00 or 50.00 simply because I made it a point of pleasing him to the point that even though this guy had nothing to do with farm equipment or construction equipment since we had both franchise with Case he would be back for prestone for his car or you name it and I can tell you now retired that I feel I did very well whereas my brother sometime got involve in some rant with some customer because they would only buy chain from their john deere corn planter and so on. My biggest challenge was was Case did the merging with IH wow most Ih customer that lived even only 4 or 5 miles from my place and even worse those that were 25 miles away from my dealership man they were more than upset and that created a lot of stress for me since most of them would walk at the counter and ask for teeth for rake and my first question what model and the answer was it is red and then other customers would stand up in line waiting before I could show my customer the 6 or 7 different rake from the fiche because Case never supplied us with manual and so the customer had a hard time to see in the fiche to identify the machine since they all look close to the same thing. But I enjoyed every minute of it although there were some tuff time and guess what I am still learning today maybe a lot more by reading all these people on YT on the models I use sdto look for parts. sorry for the ong post. jc
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