Different answer for different dealers that is for sure. The ag industry has a figure say if you sell a million dollars worth of new equipment you should sell X number of parts. John Deer and Ih both had these numbers years ago. When we started selling KUBOTAs we would look at these figures. Bottom line is Kubota dealers would starve to death trying to make a living on parts. Now in the early days my friends Ih dealers would say it was because our KUBOTA users did not use their tractors so we we would not sell as many parts. There was some truth to that for years but as the KUBOTA got larger and population got older parts sales increased to roughly 14% of NEW TRACTOR volume where other brands are higher. I always looked at it that ever customer needed to be treated the same BUT sometimes that is just not possible. One of our customers is the third larges sod producer in the US. Runs 28 Kubota units all purchased from our dealership, now I would be a fool to tell you when they break down they get service over some one with a law mower that is not going to be used for the next few days. Just part of a dealership trying to balance the customer service part of the equation. I will say this over my 30 years what the customer wants or demands sure has changed. The worst customer in the world is a HAY customer never seen one yet that did not have to have it TODAY.
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Today's Featured Article - Tuning-Up Your Tractor: Plugs & Compression Testing - by Curtis Von Fange. The engine seems to run rough. In the exhaust you can hear an occasion 'poofing' sound like somethings not firing on all cylinders. Under loaded conditions the tractor seems to lack power and it belches black smoke out of the exhaust. For some reason it just doesn't want to start up without cranking and cranking the starter. All these conditions can be signals that your unit is in need of a tune up. Ok, so what is involved in a tune up? You say, swap plugs and file the points....now tha
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