CT was far worse before it closed in the early 2000's. It was a blessing to be away from the counter with all the problems going on. People had gotten used to doing business in a certain way and then corporate changed the rules and left the employees hanging. Stores used to be able to order truck toolboxes for direct ship or company system but then every order would be required to go through corporate. They would take their sweet old time while the counter person at the store was getting tore up by the customer when the order did not arrive on time.
One time one of the regional bosses decided we had too few rebuilt item sales and directed employees not to send customers to the regional hub. Failure to follow this policy would have been immediate termination. That angered more than a couple customers before they went over the regional manager's head.
One time we received a directive from corporate that there was to be NO follow up service for a particular vendor. Failure to follow this policy was immediate termination. Of course on the same day this memo comes out a customer comes in wanting us to handle a matter with that vendor. That customer left beet red in the face and later called the manager and the manager broke the rule leaving me twisting in the wind. It was becoming quite clear staying employed there was an exercise in self-torture.
I was pretty happy to see it close for all the anguish it created for myself and others.
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