New York and Ohio would have different regional managers so maybe that would explain the rebuilt parts issue. And at the same time we moved a fair amount of reman starters, generators, and carbs to name a few. Of all that 95 percent would have been for 1960 and older. As I recall it was a new RM and I think he was trying to assert himself with out knowing the situation. I know I would never turn away a reman sale and I doubt anyone else would either. He probably looked at the numbers for something like a 4020 and made an untrue assumption. I don't think I ever took an order for any remans on a 4020. If somebody would have requested it I would have ordered it. For a while they tried implementing a policy where they needed a deposit to order any rebuild whereas prior to that they would order without a deposit unless the item was over 500 dollars. These abrupt policy changes would always create more problems than what they solved as none of our customers wanted any change.
Yep I remember the Quality days and the Country General days. My blood pressure just went up.
The other issues were corporate and were changes that went over poorly with customers. Managers often bent the rules to retain customers at the expense of rendering floor employees ineffective. If you did not like what the floor person said which was corporate policy you just yelled for the manager. It was just a waste of time for all involved. Either empower the people on the floor or junk the corporate policy. I felt sorry for the person manning the 1-800-Complain line in those days. Probably had to go out for a few stiff drinks at the end of the business day. Your wife got lucky if the people above her left her alone to run the store. Where I was from 1996 on was flat out demoralizing but when you have bills to pay you can't just quit and sit home. Jobs have been scarce for a long time around these parts.
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