Thanks for all the input guys. Like I said, and as a few of you were kind enough to point out, I screwed up. I was looking at the ways to rectify it as much as possible. One of my issues is that I had no complaints or even a response until I showed up in person to ask why they didn't want to pay. I had no issue with their complaints I just wish they would straight up tell me instead of saying they would look into it. I think I need to go in again and sit down and not leave until we have an understanding one way or the other. As far as organization, yes that is an issue. I do have the notebook and notes, however for me that is not enough. Also the problem with a job site is that the notebook May well be a half mile away and is not always possible to write it down before it escapes my mind. I have quit answering most calls and let them go to voicemail so then I at least have a record of sorts. The downside to this is that it irritates people when you don't answer their calls. One aspect that JDSeller may relate to since he did repair work is how little work it takes to go from seeing the light at the end of the tunnel to realizing it is an oncoming train. For an example, when I first started in business I had a local contractor give me a chance to bid on a house and I got the bid. Around the same time the fire department that I belong to voted to build a new fire hall and let me wire it. The house was supposed to start in the spring and be ready to wire by July. The fire hall was to be a winter project with no hurry. Well the spring was really wet and cold and the concrete gut didn't pour footings until July. About then a classmate said he wanted to build a house that fall. I agreed to wire it knowing that every concrete guy was 3 months out and carpenters were really behind too. About the mid/end of September I realized I was going to be in trouble since they were all lining up to be ready at once. I started working 7 days a week to prepare for it and sure enough on the week before Thanksgiving they were all ready and they wanted the fireball ready for the annual fundraiser in February. Well it takes just over a week to rough in the one house, the other house is 5000 square feet and will take about 2- 3 weeks, and the fire hall will take a month. This is not including all the other little jobs I had going. I ended up working 7 days a week from September to February, minus a few for holidays. So to schedule is one thing but for life to follow your schedule is another.
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