Posted by Billy NY on October 03, 2015 at 10:42:01 from (104.228.35.235):
In Reply to: Re: Jd dealer sales staff posted by Traditional Farmer on October 03, 2015 at 06:43:32:
Not very perceptive, some of these guys. You can't judge a book by its cover in sales, or what you describe will happen. I did a stint in consumer electronics, home audio and video, some high end products too. The company I worked for, gave us some good training, that scenario was portrayed by the veteran trainer, who was a down to earth type and a genuine good guy. I had a totally different background, but with good common sense and I did very well in that store.
The sales floor was divided and you were supposed to stay within your boundaries. In those days some may have considered me a loon, did not get along with the video department sales people, same one I worked in, they shifted me to audio. Every chance I got, I went and sold something in video, and it really irked them to no end.
One afternoon, while the video sales people were all feeding on fast/junk food like animals lined up to a trough in this dedicated tiny little room near the front of the store, with a glass door they could see thru to their department, a very heavy set, sloppy looking person walks in and over to the video department. No one to help him, they wrote him off because of how he looked.
I greeted him and asked if he would like any help. He was interested in televisions, and I showed him the line we carried. He, without any persuasion, but with serious interest wanted to know about the 54" Mitsubishi. (CRT type) the largest made then. It was over 5K. I sold it to him, at full ticket and got the full spiff as they called it, (what the sales person makes from the sale) it was over $500.
Sales people were peeved, tried to get the manager to take it from me, split the spiff or something and I refused. I said, get the company owner on the phone and I want to hear him tell me he does NOT want me selling his merchandise, I want to hear it direct. Your people were not attentive to the floor, I am as always and greet every single person that comes in, regardless. They were fit to be tied, I kept doing it, next one was another expensive television set and a camcorder, ya snooze ya lose as I see it.
I think what ticked me off prior to all this and is what fed my desire to sell anything in that store was when I first started, another sales person did a T.O. (take over) and I had to split the spiff. That was the first and last time for that, and all I had to do was treat every customer fairly and honestly, it worked better than the shark tactics, so much I had the largest single sale in that store, audio and video combined and even though there were departments, I refused to hand over the customer when he went for the video/TV side of it. The guy was a bank atty, who made 700K per year, he bought something expensive for the whole family, 11k worth, all with full spiff, meaning he paid full ticket. I had customers requesting me long after I left, as I'd stop in once in awhile. What a racket sales is, never cared for it much, but I sure did ok when its what paid the bills and to date it provided the single largest paycheck after taxes I ever received.
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