JD, If it were me, and knowing the lady like you say you do, I would take the mower back to her and if she wanted it back,give it to her free of charge. It's the Christian thing to do,in my humble opinion. Plus it's a charitable thing to help the widow out,as I'm guessing she's trying to mow with a push mower,if moneys tight, if that. Talking to the dealer probably won't do any good, but it will raise your blood pressure for sure.There is nothing in it for the dealer to make sure the repairman diagnose the problems right. If they don't charge enough to pay for their shop,building and salaries, they won't be in business long,and some customer would have paid that amount. If the dealership fixed the problem, do you think they would tell the customer, "Sorry, we made a mistake and it was only the drive belt and you owe less than the estimate" or do you think they would keep their (dealership) mouth shut and charge the full price of the estimate? I would bet the latter,but thats me,as I have had bad dealings with more than a few different dealers.
Like I said, I would make it right with the widow first, as she was the one who was hurt the worst in this situation,but thats me. You can try talking to the dealer personally,but I'm sure it will happen again,and it will go unspoken,and no repercussions with the repairman will ever happen. All that I said here is just my opinion and what I would do,it all lies with what you feel comfortable doing. LOU
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