Very interesting thread. A couple of things that I've learned over the years is that #1 - no good deed goes unpunished, and #2 - there are always at least two sides to a story.
I can't tell you how many times I've heard a story that makes it sound like a clear case that somebody did bad. But then you hear the other side of the story and it turns out there were other factors that you didn't know or even could imagine that makes it not so clear.
JD, I have been reading your posts for many years and I have a very high opinion of you. I think most of us on this board would like to see justice served, and most of us have formed an opinion how we'd like to see it done. But some have pointed out that there could be other problems with the mower. For example, maybe the mower transmission has a problem that makes it break that belt, and they were tired of replacing $40 belts that only last a short time.
And you never know how other people will react. Maybe if you told the lady or even if you fixed the mower and gave it back to her, she might go pick a fight with the service manager and drag you (or your name) into the middle of it.
I can't offer an opinion on this matter because I don't feel that I know enough of the story. But I do want to share with you the two things I pointed out and urge you to tread carefully through this potential minefield.
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