So, by what line of reasoning does a parts clerk qualify as "professional" advice?????
I have seen this over and over. A guy walks into a shop to get a part, and walks by a QUALIFIED service department to ask a parts clerk how to fix his car. Having worked in both a parts room and a service department, I can tell you that neither is an easy job. BUT.....I can tell you that the mechanic gets paid a LOT more than a parts clerk and is way better qualified to advise a customer on repairs.
Many times, when I am in a parts store I see customers come in and start asking parts clerks technical questions about how to install parts that they are getting. So, when does an $8.00 an hour parts clerk become a better source of advice than a trained, skilled mechanic????? Seems to me that if they were that knowledgeable, they would be out in the shop making twice the money.
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